HRMNEWYORK

OFFICIAL STORE POLICIES

Exchanges | Store Credit | Final Sale | Shipping | Custom Orders

Effective Date: October 28, 2026

At HRMNEWYORK, we are committed to delivering an exceptional luxury shopping experience. Every garment and accessory represents our dedication to craftsmanship, individuality, creative expression, and quality.

As an independent luxury fashion house, many of our designs are produced in limited quantities, handcrafted, customized, or created as exclusive pieces.

To maintain the integrity of our collections and ensure fairness to all customers, the following policies apply to purchases made through HRMNEWYORK, including our official website, private appointments, showroom transactions, and authorized direct sales.

Please review these policies carefully before completing your purchase.

1. EXCHANGES & STORE CREDIT

HRMNEWYORK operates under an exchange and store-credit policy.

We do not offer refunds for change of mind, incorrect sizing, or personal preference, except where required by applicable law.

Eligible merchandise may be exchanged or returned for store credit within 14 calendar days of the original purchase date, subject to the conditions below.

Exchange Eligibility

To qualify for an exchange or store credit:

● Merchandise must be unworn, unused, unwashed, and unaltered.

● All original HRMNEWYORK tags must remain attached.

● Merchandise must be free from stains, odors, makeup, deodorant, perfume, pet hair, and other signs of use.

● Items must be returned in their original condition, including packaging and accessories where applicable.

● Customers must provide a valid receipt, order confirmation, or proof of purchase.

● An exchange or store-credit request must be initiated within 14 calendar days of purchase.

HRMNEWYORK reserves the right to decline discretionary exchanges or store-credit requests when merchandise does not meet these requirements.

All merchandise is subject to inspection before an exchange or store credit is approved.

Exchange Values

Exchanges may be made for merchandise of equal or greater value.

If the replacement merchandise is more expensive, the customer is responsible for paying the difference.

If a customer selects merchandise of lesser value, any remaining eligible balance will be issued as store credit.

All exchanges are subject to merchandise availability.

2. RESTOCKING FEE

A 20% restocking fee applies to approved discretionary returns for store credit and exchanges, unless HRMNEWYORK expressly waives the fee.

The restocking fee is calculated based on the original merchandise purchase price, excluding shipping and applicable taxes.

For example:

Original merchandise purchase: $1,000

Restocking fee (20%): $200

Remaining merchandise value: $800

This fee helps offset merchandise inspection, handling, repackaging, administrative processing, and inventory management expenses.

Restocking fees will not apply to verified defective merchandise, incorrect items shipped by HRMNEWYORK, or circumstances where charging the fee would violate applicable law.

Any applicable restocking fee will be disclosed before the purchase is completed.

3. STORE CREDIT

Approved store credit will be issued in the form of an HRMNEWYORK digital gift card, merchandise credit, or authorized voucher.

Store credit may be used toward future purchases through HRMNEWYORK, including online purchases and eligible direct sales.

Store credit is:

● Nonrefundable and not redeemable for cash, except where required by law.

● Nontransferable unless authorized by HRMNEWYORK.

● Subject to any applicable restocking fees.

● Issued only after merchandise has been received, inspected, and approved.

Expiration: Promotional merchandise credits may be valid for one year from issuance where legally permitted. Purchased gift cards and other credits will retain any longer validity or protections required by applicable law.

4. FINAL SALE MERCHANDISE

The following merchandise is considered FINAL SALE and is not eligible for discretionary exchanges, store credit, or refunds:

● Sale and clearance merchandise.

● Discounted or promotional merchandise designated final sale.

● Discontinued collections.

● Sample-sale merchandise.

● Runway samples.

● One-of-a-kind garments.

● Custom-made and made-to-order designs.

● Personalized or altered merchandise.

● Items purchased at special promotional events when designated final sale.

● Merchandise that has been worn, washed, altered, or damaged after delivery.

Final-sale conditions must be disclosed before purchase.

Final sale does not eliminate any rights customers may have under applicable consumer-protection laws, including rights concerning defective or incorrectly supplied merchandise.

5. CUSTOM ORDERS & MADE-TO-ORDER DESIGNS

HRMNEWYORK specializes in distinctive luxury garments, including limited-edition pieces, handcrafted designs, and custom creations.

Because these garments may require specialized materials, production time, and individual craftsmanship, additional conditions apply.

Custom Order Terms

● Custom orders require written confirmation of design specifications and pricing.

● Production timelines are estimates unless a guaranteed completion date is expressly agreed upon.

● Once production begins, custom orders generally cannot be canceled for change of mind.

● Deposits are nonrefundable to the extent permitted by law and as disclosed in the custom-order agreement.

● Changes requested after production begins may result in additional charges.

● Custom garments are final sale except where required by law.

Measurements & Fit

Customers are responsible for providing accurate measurements when requested.

HRMNEWYORK is not responsible for fitting issues resulting solely from inaccurate customer-supplied measurements.

Any fitting adjustments or alterations not included in the original agreement may incur additional fees.

Defects, production errors, and deviations from agreed specifications will be addressed in accordance with applicable law and the terms of the individual order.

6. HANDCRAFTED & ONE-OF-A-KIND MERCHANDISE

Certain HRMNEWYORK garments incorporate:

● Hand-painted artwork.

● Embellishments and decorative applications.

● Upcycled or repurposed materials.

● Specialty textiles.

● Hand-finished details.

● Experimental construction techniques.

Because of the handcrafted nature of these pieces, slight variations in texture, placement, color, finish, or detailing may occur.

These characteristics may be inherent to the design and do not automatically constitute manufacturing defects.

HRMNEWYORK will assess any reported concerns individually.

7. DAMAGED, DEFECTIVE & INCORRECT ITEMS

We carefully inspect merchandise before shipment.

If your order arrives damaged, defective, or incorrect, please contact our customer service team as soon as possible.

For prompt assistance, we request notification within 48 hours of delivery, whenever reasonably possible.

Please provide:

● Your full name.

● Order number.

● Description of the issue.

● Clear photographs of the merchandise.

● Photographs of the packaging if shipping damage occurred.

HRMNEWYORK will review the claim and determine the appropriate resolution, which may include repair, replacement, exchange, or refund.

The 48-hour notification request does not limit rights or remedies available under applicable law.

8. SHIPPING & DELIVERY

HRMNEWYORK offers the following domestic shipping options:

USPS Ground Shipping: $25
Estimated delivery: 5–7 business days

USPS Priority Mail Express: $45
Delivery estimates depend on the destination and carrier service.

Shipping fees are nonrefundable for discretionary exchanges and returns, except where required by law or expressly approved by HRMNEWYORK.

Processing Times

Order processing times vary based on merchandise availability and production requirements.

Made-to-order and custom garments may require additional production time.

Customers will be notified of significant delays in accordance with applicable requirements.

Shipping Responsibility

Customers are responsible for providing accurate and complete shipping information.

Additional shipping charges resulting from incorrect customer-provided information may be the customer’s responsibility.

Once merchandise is shipped, tracking information will be provided when available.

Lost, delayed, or damaged shipments will be reviewed individually, taking into account carrier records, applicable shipping protections, and consumer rights.

HRMNEWYORK will not automatically deny responsibility solely because a carrier marks a package as delivered.

9. RETURN SHIPPING & INSURANCE

Customers are responsible for return shipping costs associated with discretionary exchanges and store-credit requests.

We strongly recommend using a trackable shipping service.

For merchandise valued above $75, we recommend purchasing shipping insurance.

Customers should securely package returned merchandise to prevent damage during transportation.

HRMNEWYORK is not responsible for return packages that are lost or damaged before receipt, except where responsibility is imposed by applicable law.

Unauthorized returns may be refused.

Customers must contact customer service and receive return instructions before shipping merchandise.

10. STYLIST PULLS, EDITORIAL LOANS & RENTALS

HRMNEWYORK offers merchandise pulls for approved stylists, creative professionals, editorial productions, and select events.

The following standard rental terms apply unless a separate written agreement provides otherwise.

Rental Fee

$200 rental fee for up to seven (7) garments or accessories.

The standard rental period is seven (7) calendar days.

If the client decides to purchase an item from the approved pull, the $200 rental fee will be applied toward that item’s retail purchase price.

The credit may be applied once per rental transaction and is not redeemable for cash.

Late Returns

Merchandise returned after the agreed return date may incur a late fee equal to 10% of the applicable merchandise retail value per day, subject to applicable law and the signed rental agreement.

Damage or Loss

Clients are responsible for returning borrowed merchandise in the condition specified in their rental agreement.

Lost, stolen, or irreparably damaged merchandise may result in charges up to 100% of the item’s retail value, subject to applicable law and the agreement.

Normal wear, preexisting damage, and circumstances beyond the client’s contractual responsibility will be considered when assessing charges.

A separate HRMNEWYORK Clothing Pull Agreement must be completed and approved before merchandise is released.

11. MERCHANDISE INSPECTION & QUALITY CONTROL

All merchandise submitted for a discretionary exchange or store credit is subject to inspection.

HRMNEWYORK may decline a request if merchandise shows evidence of:

● Wear or use.

● Alterations.

● Missing original tags.

● Stains or odors.

● Unauthorized cleaning.

● Damage caused after delivery.

● Missing accessories or components.

Items that fail inspection will not automatically qualify for store credit or exchange.

Customers will be notified of the inspection outcome and any available options.

12. ORDER CANCELLATIONS

Customers wishing to cancel an order must contact HRMNEWYORK as soon as possible.

Cancellation requests are not guaranteed once an order has entered fulfillment or production.

Custom and made-to-order merchandise may be subject to additional cancellation restrictions disclosed at the time of purchase.

Any cancellation rights required by applicable law remain unaffected.

13. PAYMENT DISPUTES & CHARGEBACKS

We encourage customers to contact HRMNEWYORK customer service before initiating a payment dispute so that we have an opportunity to resolve the concern.

For legitimate transaction disputes, HRMNEWYORK may provide relevant documentation to the payment processor, including:

● Purchase confirmations.

● Customer communications.

● Shipping and delivery records.

● Signed agreements.

● Merchandise descriptions.

● Applicable store policies.

Nothing in this policy limits a customer’s legal right to dispute unauthorized, fraudulent, or otherwise eligible charges.

14. CUSTOMER SERVICE & POLICY ENFORCEMENT

HRMNEWYORK is committed to treating customers professionally and fairly.

All discretionary exchanges, store credits, and merchandise inspections are handled according to the terms outlined above.

HRMNEWYORK reserves the right to decline transactions involving suspected fraud, abusive conduct, or repeated misuse of discretionary exchange privileges, where legally permissible.

All decisions remain subject to applicable consumer-protection laws.

15. POLICY MODIFICATIONS

HRMNEWYORK reserves the right to update or modify these policies.

Any changes will apply prospectively and will not retroactively eliminate rights or benefits established under an earlier purchase agreement.

The policy applicable to a transaction will be the version disclosed at the time of purchase, together with any mandatory legal protections.

CUSTOMER SERVICE

For questions, exchanges, store-credit requests, or assistance with an order, please contact:

HRMNEWYORK
HRM&COMPANY LLC

9 Regent Street
Jersey City, NJ 07302

Email: HRM.NYC212@GMAIL.COM

Website: WWW.HRMSTYLE.COM

Please allow up to two (2) business days for a customer service response.

THE HRMNEWYORK COMMITMENT

At HRMNEWYORK, luxury is more than a label. It is an expression of individuality, craftsmanship, and intention.

Every piece we create carries a story, and every customer becomes part of that story.

We appreciate your understanding and respect for the craftsmanship, time, and creative work behind our collections.

HRMNEWYORK
LUXURY STREET LIFE.

© 2026 HRM&COMPANY LLC. All rights reserved